Question 1

Research indicates that as we grow older we experience more negative emotions.

Accepted Answer

A) True 
 B)False

Question 2

People who are ________ are less likely to be able to ________ their emotions.

Accepted Answer

A)   narcissistic; suppress
B)   neurotic; control
C)   happy; control
D)   sad; suppress
E)   confident; changeF) C) and D)
G) A) and C)

Question 3

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Accepted Answer

A)   an affect
B)   a thought
C)   a mood
D)   an emotion
E)   a mental processF) A) and C)
G) A) and B)

Question 4

Positive emotions enhance problem-solving skills.

Accepted Answer

A) True 
 B)False

Question 5

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Accepted Answer

A)   Men are more emotionally expressive than women.
B)   Men experience emotions more intensely than women.
C)   Women express anger more frequently than men.
D)   Women tend to "hold onto" emotions longer than men.
E)   Men display positive emotions more frequently than women.F) B) and D)
G) C) and D)

Question 7

What do you call the practice of modifying one's true inner feelings based on display rules?

Accepted Answer

A)   surface acting
B)   deep acting
C)   emotional intelligence
D)   affective camouflage
E)   confirmation biasF) D) and E)
G) C) and D)

Question 8

All of the following could affect people's moods and emotions except ________.

Accepted Answer

A)   personality
B)   age
C)   creativity
D)   day of the week
E)   social activitiesF) None of the above
G) B) and E)

Question 9

Surface acting deals with ________ emotions.

Accepted Answer

A)   negative
B)   weak
C)   strong
D)   displayed
E)   feltF) A) and D)
G) All of the above

Question 10

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Accepted Answer

A)   They tend to choose an outcome that will confirm their negative world view.
B)   They search for the perfect solution when rarely is any solution perfect.
C)   They are more likely than others to use heuristics, or rules of thumb while making decisions.
D)   They avoid stereotyping and other behaviours that allow them to come to a rapid decision.
E)   They tend to put too great a value on their own ability to affect outcomes.F) A) and B)
G) B) and E)

Question 11

Which of the following terms best describes feelings that tend to be less intense than emotions?

Accepted Answer

A)   affect
B)   cognition
C)   moods
D)   thoughts
E)   reactionsF) D) and E)
G) A) and E)

Question 12

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labour experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Accepted Answer

Zach has to engage in surface acting on ...

Question 13

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behaviour. Select one of these two areas and discuss the role of emotions in these behaviours.

Accepted Answer

The answer of Research has been conflicted on the role...

Question 14

Which of the following statements is true regarding emotions?

Accepted Answer

A)   Emotions are caused by specific events.
B)   Emotions last longer than moods.
C)   Moods are more action oriented in nature than emotions.
D)   Emotions are generally not indicated by distinct facial expressions.
E)   Emotions are less intense feelings than moods.F) None of the above
G) B) and C)

Question 15

________ is a pure marker of low negative affect.

Accepted Answer

A)   Boredom
B)   Nervousness
C)   Contentedness
D)   Excitement
E)   SerenityF) A) and B)
G) A) and C)

Question 16

Which of the following statements is true regarding emotional intelligence (EI) ?

Accepted Answer

A)   Evidence suggests that a person's performance on the job is independent of her EI.
B)   Evidence suggests that EI is not genetically influenced.
C)   EI is related to a person's ability to perceive emotions in others.
D)   EI can be measured easily.
E)   EI is a simple, straightforward concept.F) A) and E)
G) A) and D)

Question 17

Which of the following statements is true regarding negotiation?

Accepted Answer

A)   A lack of emotion improves performance during negotiation.
B)   Feeling bad about your performance in a negotiation is likely to improve future performance.
C)   Displaying negative emotions, such as anger, is ineffective.
D)   Feeling bad about your performance appears to improve future negotiations.
E)   A negative emotional state enhances performance.F) A) and E)
G) C) and E)

Question 18

Discuss how moods and emotions affect decision making.

Accepted Answer

Moods and emotions have effects on decis...

Question 19

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Accepted Answer

A)   Andy
B)   Ben
C)   Liza
D)   Ted
E)   JimF) A) and B)
G) A) and C)

Question 20

What is the difference between felt emotions and displayed emotions?

Accepted Answer

You can better understand emotions if yo...

Exam 4: Emotions and Moods

Which of the following statements is true regarding emotions?

Correct Answer
verified

Correct Answer
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Research indicates that as we grow older we experience more negative emotions.

Correct Answer
verified

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Correct Answer
verified

Positive emotions enhance problem-solving skills.

Correct Answer
verified

Correct Answer
verified
Zach has to engage in surface acting on ...
View Answer

What is the difference between felt emotions and displayed emotions?

Correct Answer
verified
You can better understand emotions if yo...
View Answer

Which of the following statements is true regarding negotiation?

Correct Answer
verified

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct Answer
verified

People who are are less likely to be able to their emotions.

Correct Answer
verified

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behaviour. Select one of these two areas and discuss the role of emotions in these behaviours.

Correct Answer
verified

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Correct Answer
verified

Discuss how moods and emotions affect decision making.

Correct Answer
verified
Moods and emotions have effects on decis...
View Answer

All of the following could affect people's moods and emotions except ________.

Correct Answer
verified

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct Answer
verified

Surface acting deals with ________ emotions.

Correct Answer
verified

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct Answer
verified

________ is a pure marker of low negative affect.

Correct Answer
verified

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Correct Answer
verified

What do you call the practice of modifying one's true inner feelings based on display rules?

Correct Answer
verified

Exam 4: Emotions and Moods

Which of the following statements is true regarding emotions?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Research indicates that as we grow older we experience more negative emotions.

Correct AnswerverifiedShow Answer

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Correct AnswerverifiedShow Answer

Positive emotions enhance problem-solving skills.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedZach has to engage in surface acting on ...View AnswerShow Answer

What is the difference between felt emotions and displayed emotions?

Correct AnswerverifiedYou can better understand emotions if yo...View AnswerShow Answer

Which of the following statements is true regarding negotiation?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct AnswerverifiedShow Answer

People who are ________ are less likely to be able to ________ their emotions.

Correct AnswerverifiedShow Answer

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behaviour. Select one of these two areas and discuss the role of emotions in these behaviours.

Correct AnswerverifiedShow Answer

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Correct AnswerverifiedShow Answer

Discuss how moods and emotions affect decision making.

Correct AnswerverifiedMoods and emotions have effects on decis...View AnswerShow Answer

All of the following could affect people's moods and emotions except ________.

Correct AnswerverifiedShow Answer

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct AnswerverifiedShow Answer

Surface acting deals with ________ emotions.

Correct AnswerverifiedShow Answer

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct AnswerverifiedShow Answer

________ is a pure marker of low negative affect.

Correct AnswerverifiedShow Answer

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Correct AnswerverifiedShow Answer

What do you call the practice of modifying one's true inner feelings based on display rules?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Zach has to engage in surface acting on ...
View Answer

Correct Answer
verified
You can better understand emotions if yo...
View Answer

Correct Answer
verified

Correct Answer
verified

People who are are less likely to be able to their emotions.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Moods and emotions have effects on decis...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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