Question 1

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them?

Accepted Answer

A)   Supplier's internal supply chain
B)   External supply chain
C)   Upstream portion of the supply chain
D)   Downstream portion of the supply chain
E)   Value webF) A) and E)
G) All of the above

Question 2

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Accepted Answer

A)   Safety stock
B)   Continuous replenishment
C)   Just-in-time strategies
D)   Demand planning
E)   Bullwhip effectF) A) and B)
G) A) and C)

Question 3

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Accepted Answer

Global supply chains typically span grea...

Question 4

Which of the following is not an example of a next-generation enterprise application?

Accepted Answer

A)   Openbravo
B)   Social CRM
C)   SAP Business Suite
D)   Salesforce.com
E)   i2 TechnologiesF) C) and D)
G) A) and C)

Question 5

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

Accepted Answer

A)   Process management software
B)   ERP systems
C)   Groupware
D)   Application software
E)   CRM softwareF) B) and E)
G) A) and B)

Question 6

A build-to-order supply-chain model is also called a ________ model.

Accepted Answer

A)   supply-based
B)   demand-driven
C)   replenishment-driven
D)   push-based
E)   continuous deliveryF) None of the above
G) B) and C)

Question 7

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve which of the following problems?

Accepted Answer

A)   Lack of brand recognition
B)   Lack of coordination among production facilities
C)   Poor supply chain visibility for management
D)   Shoddy record-keeping
E)   Coordination issues caused by the merger of Scott's and Miracle-GroF) C) and D)
G) A) and D)

Question 8

Identify two supply-chain models. Which is better?

Accepted Answer

A push-based supply chain refers to a su...

Question 9

Components or parts of finished products are referred to as:

Accepted Answer

A)   upstream materials.
B)   raw materials.
C)   secondary products.
D)   downstream materials.
E)   intermediate products.F) C) and D)
G) C) and E)

Question 10

Enterprise systems include analytical tools.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not true about enterprise systems?

Accepted Answer

A)   Enterprise systems help firms respond rapidly to customer requests for information or products.
B)   Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C)   Enterprise software is expressly built to allow companies to mimic their unique business practices.
D)   Enterprise software includes analytical tools to evaluate overall organizational performance.
E)   Extensive customization of enterprise software may degrade system performance.F) D) and E)
G) All of the above

Question 12

Major CRM application software vendors include Oracle and SAP.

Accepted Answer

A) True 
 B)False

Question 13

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Accepted Answer

A)   Select the functions of the system you wish to use.
B)   Select the business processes you wish to automate.
C)   Map the company's business processes to the software's business processes.
D)   Map the software's business processes to the company's business processes.
E)   Rewrite the software to support the way the company's business processes work.F) C) and D)
G) A) and C)

Question 14

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Accepted Answer

A)   Distribution management
B)   Replenishment planning
C)   Demand planning
D)   Order planning
E)   Just-in-time planningF) A) and E)
G) A) and B)

Question 15

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product?

Accepted Answer

A)   Supply chain demand system
B)   Supply chain delivery system
C)   Supply chain planning system
D)   Supply chain execution system
E)   Internal supply chain systemF) A) and E)
G) C) and E)

Question 16

Concurrent supply chains are made possible by which technology?

Accepted Answer

A)   ERP systems
B)   The Internet
C)   Supply-chain management systems
D)   Just-in-time supply-chain technologies
E)   The mobile digital platformF) A) and B)
G) C) and D)

Question 17

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n) :

Accepted Answer

A)   distribution channel.
B)   supply chain.
C)   value chain.
D)   marketing channel.
E)   enterprise system.F) A) and B)
G) B) and E)

Question 18

Identify at least four benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational...

Question 19

All CRM packages contain modules for PRM and ERM.

Accepted Answer

A) True 
 B)False

Question 20

Enterprise systems require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Exam 9: Achieving Operational Excellence and Customer Intimacy:

Enterprise systems include analytical tools.

Correct AnswerverifiedShow Answer

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them?

Correct AnswerverifiedShow Answer

Concurrent supply chains are made possible by which technology?

Correct AnswerverifiedShow Answer

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product?

Correct AnswerverifiedShow Answer

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

Correct AnswerverifiedShow Answer

Major CRM application software vendors include Oracle and SAP.

Correct AnswerverifiedShow Answer

Which of the following is not an example of a next-generation enterprise application?

Correct AnswerverifiedShow Answer

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n) :

Correct AnswerverifiedShow Answer

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve which of the following problems?

Correct AnswerverifiedShow Answer

A build-to-order supply-chain model is also called a ________ model.

Correct AnswerverifiedShow Answer

Enterprise systems require fundamental changes in the way the business operates.

Correct AnswerverifiedShow Answer

Components or parts of finished products are referred to as:

Correct AnswerverifiedShow Answer

Identify at least four benefits and four challenges of enterprise systems.

Correct AnswerverifiedBenefits include: increasing operational...View AnswerShow Answer

Which of the following is not true about enterprise systems?

Correct AnswerverifiedShow Answer

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Correct AnswerverifiedShow Answer

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Correct AnswerverifiedShow Answer

Identify two supply-chain models. Which is better?

Correct AnswerverifiedA push-based supply chain refers to a su...View AnswerShow Answer

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Correct AnswerverifiedGlobal supply chains typically span grea...View AnswerShow Answer

All CRM packages contain modules for PRM and ERM.

Correct AnswerverifiedShow Answer

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Benefits include: increasing operational...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A push-based supply chain refers to a su...
View Answer

Correct Answer
verified
Global supply chains typically span grea...
View Answer

Correct Answer
verified

Correct Answer
verified