Question 1

What makes global value chains more difficult to manage than small domestic value chains?

Accepted Answer

Global value chains face higher levels o...

Question 2

The first, second, and third waves of outsourcing experienced by the U.S.are

Accepted Answer

A)  goods-producing jobs, simple service work, skilled knowledge work
B)  simple service work, goods-producing jobs, skilled knowledge work
C)  simple service work, skilled knowledge work, goods-producing jobs
D)  skilled knowledge work, simple service work, goods-producing jobsE) A) and B)
F) A) and C)

Question 3

One approach to increasing value is to maintain perceived benefits while increasing price or cost.

Accepted Answer

A) True 
 B)False

Question 4

Define multinational enterprises.What challenges do they pose to operations managers?

Accepted Answer

A multinational enterprise is an organiz...

Question 5

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

Accepted Answer

A)  Vertical, horizontal
B)  Upward, downward
C)  Forward, backward
D)  Backward, forwardE) C) and D)
F) All of the above

Question 6

Which of the following is not a component of a value chain?

Accepted Answer

A)  goods and services
B)  information
C)  sources of labor
D)  financial transactionsE) A) and B)
F) None of the above

Question 7

A supply chain is more inclusive than a value chain.

Accepted Answer

A) True 
 B)False

Question 8

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Accepted Answer

A)  pre-production services
B)  a production processes
C)  post-production services
D)  value creationE) All of the above
F) A) and B)

Question 9

Outsourcing is

Accepted Answer

A)  the same as offshoring
B)  the opposite of vertical integration
C)  the opposite of backward integration
D)  the same as diversifyingE) A) and C)
F) All of the above

Question 10

For a restaurant, order-taking, bill payment and home delivery would be considered

Accepted Answer

A)  services
B)  inputs
C)  processes
D)  outputsE) All of the above
F) A) and B) C

Question 11

Post-production services might include customer financing, customer benefit package design, and promotion/advertising.

Accepted Answer

A) True 
 B)False

Question 12

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Accepted Answer

A) True 
 B)False

Question 13

The control of Wal-Mart's value chain is ______, while the control of General Electric's is ________.

Accepted Answer

A)  post-production focused, preproduction focused
B)  horizontal, vertical
C)  centralized, decentralized
D)  backward integrated, forward integratedE) All of the above
F) B) and D)

Question 14

Forward integration might include acquiring a customer.

Accepted Answer

A) True 
 B)False  True

Question 15

Explain the notion of value chain integration.

Accepted Answer

Value chain integration is the process of managing information, physical goods, and services to ensure their availability at the right place, at the right time, at the right cost, at the right quantity, and with the highest attention to quality.Value chain integration includes improving internal processes for the client as well as external processes that tie together suppliers, manufacturers, distributors, and customers.For goods-producing firms it requires consolidating information systems among suppliers, factories, distributors, and customers, managing the supply chain and scheduling factories, and studying new ways to use technology.

Question 16

Pre-production services might include on-line training services, billing, and warranty service.

Accepted Answer

A) True 
 B)False

Question 17

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Accepted Answer

A)  Preproduction service
B)  Value proposition
C)  Operational structure
D)  Value chain integrationE) A) and B)
F) A) and C)

Question 18

A reason for globalization includes shifting work closer to customers for fast delivery and customization.

Accepted Answer

A) True 
 B)False

Question 19

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

Accepted Answer

A) True 
 B)False

Question 20

List the variety of economic and noneconomic issues to be considered when making offshore decisions.

Accepted Answer

Low labor costs, lower import duties and...

Exam 2: Value Chains

What makes global value chains more difficult to manage than small domestic value chains?

Correct Answer
verified
Global value chains face higher levels o...
View Answer

The first, second, and third waves of outsourcing experienced by the U.S.are

Correct Answer
verified

One approach to increasing value is to maintain perceived benefits while increasing price or cost.

Correct Answer
verified

Define multinational enterprises.What challenges do they pose to operations managers?

Correct Answer
verified
A multinational enterprise is an organiz...
View Answer

integration refers to acquiring capabilities at the front of the supply chain, whereas integration refers to acquiring capabilities toward the back end of the supply chain.

Correct Answer
verified

Which of the following is not a component of a value chain?

Correct Answer
verified

A supply chain is more inclusive than a value chain.

Correct Answer
verified

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Correct Answer
verified

Outsourcing is

Correct Answer
verified

For a restaurant, order-taking, bill payment and home delivery would be considered

Correct Answer
verified
C

Post-production services might include customer financing, customer benefit package design, and promotion/advertising.

Correct Answer
verified

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Correct Answer
verified

The control of Wal-Mart's value chain is , while the control of General Electric's is __.

Correct Answer
verified

Forward integration might include acquiring a customer.

Correct Answer
verified
True

Explain the notion of value chain integration.

Pre-production services might include on-line training services, billing, and warranty service.

Correct Answer
verified

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Correct Answer
verified

A reason for globalization includes shifting work closer to customers for fast delivery and customization.

Correct Answer
verified

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

Correct Answer
verified

List the variety of economic and noneconomic issues to be considered when making offshore decisions.

Correct Answer
verified
Low labor costs, lower import duties and...
View Answer

Exam 2: Value Chains

What makes global value chains more difficult to manage than small domestic value chains?

Correct AnswerverifiedGlobal value chains face higher levels o...View AnswerShow Answer

The first, second, and third waves of outsourcing experienced by the U.S.are

Correct AnswerverifiedShow Answer

One approach to increasing value is to maintain perceived benefits while increasing price or cost.

Correct AnswerverifiedShow Answer

Define multinational enterprises.What challenges do they pose to operations managers?

Correct AnswerverifiedA multinational enterprise is an organiz...View AnswerShow Answer

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

Correct AnswerverifiedShow Answer

Which of the following is not a component of a value chain?

Correct AnswerverifiedShow Answer

A supply chain is more inclusive than a value chain.

Correct AnswerverifiedShow Answer

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Correct AnswerverifiedShow Answer

Outsourcing is

Correct AnswerverifiedShow Answer

For a restaurant, order-taking, bill payment and home delivery would be considered

Correct AnswerverifiedC

Post-production services might include customer financing, customer benefit package design, and promotion/advertising.

Correct AnswerverifiedShow Answer

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Correct AnswerverifiedShow Answer

The control of Wal-Mart's value chain is ______, while the control of General Electric's is ________.

Correct AnswerverifiedShow Answer

Forward integration might include acquiring a customer.

Correct AnswerverifiedTrue

Explain the notion of value chain integration.

Pre-production services might include on-line training services, billing, and warranty service.

Correct AnswerverifiedShow Answer

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Correct AnswerverifiedShow Answer

A reason for globalization includes shifting work closer to customers for fast delivery and customization.

Correct AnswerverifiedShow Answer

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

Correct AnswerverifiedShow Answer

List the variety of economic and noneconomic issues to be considered when making offshore decisions.

Correct AnswerverifiedLow labor costs, lower import duties and...View AnswerShow Answer

Correct Answer
verified
Global value chains face higher levels o...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A multinational enterprise is an organiz...
View Answer

integration refers to acquiring capabilities at the front of the supply chain, whereas integration refers to acquiring capabilities toward the back end of the supply chain.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

The control of Wal-Mart's value chain is , while the control of General Electric's is __.

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Low labor costs, lower import duties and...
View Answer