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Today's visionary organization uses three key elements: (1) specify its foundation; (2) set a direction; and (3) __________.


A) set financial goals
B) assign job responsibilities
C) formulate its strategies
D) establish production parameters
E) establish detailed marketing tactics

F) A) and B)
G) All of the above

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Define "marketing dashboard" and "marketing metric" and explain how these terms are related.

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A marketing dashboard is the visual comp...

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Which of the following is NOT an example of an industry?


A) the computer industry
B) the automobile industry
C) the railroad industry
D) the government industry
E) the publishing industry

F) A) and B)
G) A) and E)

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Procter & Gamble is a consumer packaged goods company where innovation is a key competitive advantage.This allowed the firm to develop new products like Crest Whitestrips that consumers crave.P&G also uses its marketing expertise to develop unique product placements on television shows that highlight its brands.A SWOT analysis for P&G would indicate that the innovation that takes place within the firm is a(n) __________.


A) strength
B) weakness
C) threat
D) opportunity
E) problem

F) A) and E)
G) C) and E)

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& Jerry's is founded on and dedicated to a sustainable corporate concept of linked prosperity.Its mission consists of three interrelated parts: Ben & Jerry's social mission is to operate the Company in a way that actively recognizes the central role that business plays in society by


A) promoting the quality concept through its commitment to making the finest ice cream.
B) giving its stakeholders the greatest possible input into company marketing decisions.
C) generating enough revenue to be a completely nonprofit organization.
D) donating 10% of its net profits to local charitable causes and an additional 5% to support producers that practice sustainable farming.
E) initiating innovative ways to improve the quality of life locally, nationally and internationally.

F) B) and E)
G) A) and D)

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Lands' End ships each order within 48 hours and its guarantee is the best in the world,as exemplified by its tagline "Guaranteed.Period." These marketing actions by Lands' End are MOST LIKELY examples of __________ goals.


A) profit
B) market share
C) employee welfare
D) social responsibility
E) customer satisfaction

F) A) and B)
G) None of the above

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nonprofit organization is


A) a nongovernmental organization that serves its customers but does not have profit as an organizational goal.
B) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
C) a publicly owned organization that serves the general population.
D) a group of people united through contractual or corporate ownership.
E) a privately owned organization that serves its customers to earn a profit so that it can survive.

F) A) and E)
G) C) and E)

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& Jerry's is founded on and dedicated to a sustainable corporate concept of linked prosperity.Its mission consists of three interrelated parts: Ben & Jerry's product mission is to make,distribute,and sell the finest quality all natural ice cream and euphoric concoctions with


A) milk obtained exclusively from large nationally certified bovine growth hormone dairies.
B) the intent of making modest profits without sacrificing high product quality standards.
C) ingredients that are all completely organic and are available only in Vermont to ensure freshness.
D) a commitment to incorporating wholesome, natural ingredients and promoting business practices that respect the earth and the environment.
E) ingredients that come exclusively from developed countries promoting Fair Trade practices.

F) B) and C)
G) A) and E)

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BCG has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization."Stars" are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) A) and C)
G) None of the above

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technique that managers use to quantify performance measures and growth targets to analyze its strategic business units (SBUs) as though they were a collection of separate investments is referred to as


A) investment (ROI) analysis.
B) synergy analysis.
C) marketing audit.
D) diversification analysis.
E) business portfolio analysis.

F) D) and E)
G) All of the above

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