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Exam 13: Leadership: Power and Negotiation

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Question 21

True/False

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Organizational factors that are the most likely to increase politics are those that raise the level of uncertainty in the environment.

A) True
B) False

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Question 22

Multiple Choice

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_____ occurs when one party wants to remain neutral or stay away from conflict to let things cool down.

A) Accommodating
B) Compromise
C) Collaboration
D) Competing
E) Avoiding

F) C) and E)
G) B) and E)

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Question 23

Multiple Choice

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Which type of power is derived from a person's skill or knowledge on which others depend?

Some employees are willing to manipulate and deceive others to acquire power.Which of the following tendencies do such employees have?

_____ is aimed at accomplishing a win-win scenario by using problem solving and mutual respect to achieve an outcome that is satisfying to both parties.

Substitutability represents how important a person's job is and how many people depend on that person to accomplish their tasks.

Which type of power exists when a person has control over punishments in an organization?

Rational persuasion is the only tactic that is consistently successful in the case of upward influence.

Which of the following is a personal characteristic that fosters organizational politics?

Reward power and coercive power are somewhat intertwined with referent power.

Personal power includes:

Leaders will typically use an avoiding conflict resolution style when an issue is really not that important to them but is very important to the other party.

Power and influence have a moderate negative effect on organizational commitment.

The ability to influence others is greatly reduced,if a person works alone and performs tasks that nobody sees,even when he or she has high levels of expert and referent power.

High assertiveness and high cooperation represent which style of conflict resolution?

Andrew,the Student Body President,is very popular in his college and is admired by both the professors and students for his balanced approach to any task or issue.He is very creative and also a good sportsman.He is a role model for all the students in the college and often leads by example.Andrew's popularity gives him _____ power in his college.

A process in which two or more independent individuals discuss and attempt to come to an agreement about their different preferences refers to:

Which of the following influence tactics increases commitment from the target who has a stake in seeing that his or her opinions were right?

Scenario: Palliative Care Home Andy,Ben,and Carl are employees at Palliative Care Home (PCH) .They report to Lisa who is the department manager.Lisa has a tremendous amount of freedom to make decisions on how she manages her employees.She recently gave Andy the preferred shift for his outstanding service to the patients at PCH,along with an employee-of-the-month award.In his acceptance speech,Andy indicated he is simply trying to emulate Carl,who is liked by all the patients at PCH.He admires Carl and has learned several things about the job by just observing him.Ben,feeling left out,has started to enlist other employees in the department to help influence Lisa for next month's award.

Which style of conflict resolution is generally regarded as the most effective?