Question 1

Job satisfaction is:

Accepted Answer

A)   An individual's identification with a position
B)   An individual's perception of the terms and conditions of work
C)   The feelings of urgency, focus, intensity, and enthusiasm for work
D)   The feeling that the organization truly cares about an individual's best interests
E)   An affective or emotional response toward various facets of one's jobF) D) and E)
G) A) and B)

Question 2

United States employees are the most actively engaged in the world.

Accepted Answer

A) True 
 B)False

Question 3

Employee engagement is the harnessing of organization members' selves to their work roles.

Accepted Answer

A) True 
 B)False

Question 4

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral.

Accepted Answer

A)   Behavioral
B)   Intellectual
C)   Cognitive
D)   Normative
E)   AffectiveF) A) and B)
G) B) and E)

Question 5

_________ is the psychological process that arouses our interest in doing something.

Accepted Answer

A)   Involvement
B)   Engagement
C)   Motivation
D)   Citizenship
E)   CommitmentF) All of the above
G) A) and B)

Question 6

Describe the dispositional/genetic models of job satisfaction. Discuss research support for these models.

Accepted Answer

This model posits that job satisfaction ...

Question 7

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing:

Accepted Answer

A)   Job satisfaction
B)   OCB
C)   POS
D)   Engagement
E)   Value attainmentF) A) and B)
G) A) and E)

Question 8

Draw and explain Schwartz's model of values. How is this model valuable to a manager?

Accepted Answer

Figure 2.1  (in the text) depicts Schwar...

Question 9

What is job satisfaction? Why is it important for managers to understand job satisfaction?

Accepted Answer

Job satisfaction essentially reflects th...

Question 10

Attitudes are our feelings or opinions about specific targets and range from negative to positive.

Accepted Answer

A) True 
 B)False

Question 11

The components of employee engagement are:

Accepted Answer

A)   Urgency, being focused, intensity, enthusiasm
B)   Affective, behavioral, cognitive
C)   Interpersonal, intrapersonal
D)   Values, attitudes, behaviors
E)   Intrinsic, extrinsicF) B) and C)
G) A) and B)

Question 12

An individual's perceptions of the terms and conditions of a reciprocal exchange between himself or herself and the organization is called:

Accepted Answer

A)   Employee engagement
B)   Job involvement
C)   Organizational citizenship behavior
D)   The psychological contract
E)   Cognitive expectationF) A) and E)
G) B) and E)

Question 13

Attitudes have three components: affective, cognitive, and value-oriented.

Accepted Answer

A) True 
 B)False

Question 14

A person can hold values in Schwartz's model that are opposite without experiencing conflict.

Accepted Answer

A) True 
 B)False

Question 15

Discuss what research has found about the relationship between job performance and job satisfaction.

Accepted Answer

This is more complicated than it might f...

Question 16

The idea of perceived organizational support is that if treated well, employees are motivated by:

Accepted Answer

A)   The norm of reciprocity
B)   Cognitive dissonance
C)   Met expectations
D)   The psychological contract
E)   Dispositional factorsF) C) and E)
G) C) and D)

Question 17

Values are rarely influenced by events that occurred during childhood; mostly, they are formed during adolescence and adulthood.

Accepted Answer

A) True 
 B)False

Question 18

The psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions is known as psychological conflict.

Accepted Answer

A) True 
 B)False

Question 19

Stimulation is in the ____________ part of Schwartz's model.

Accepted Answer

A)   Conservation
B)   Self-enhancement
C)   Openness to change
D)   Self-transcendence
E)   HedonismF) C) and E)
G) A) and B)

Question 20

__________ allows employees to do all or some of their work from home using telecommunication technology and internet tools.

Accepted Answer

A)   Flextime
B)   Telecommuting
C)   Stress management
D)   Job involvement
E)   Cognitive dissonanceF) A) and D)
G) None of the above

Exam 2: Values and Attitudes

Employee engagement is the harnessing of organization members' selves to their work roles.

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Discuss what research has found about the relationship between job performance and job satisfaction.

Correct AnswerverifiedThis is more complicated than it might f...View AnswerShow Answer

Job satisfaction is:

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A person can hold values in Schwartz's model that are opposite without experiencing conflict.

Correct AnswerverifiedShow Answer

Stimulation is in the ____________ part of Schwartz's model.

Correct AnswerverifiedShow Answer

The components of employee engagement are:

Correct AnswerverifiedShow Answer

Attitudes have three components: affective, cognitive, and value-oriented.

Correct AnswerverifiedShow Answer

An individual's perceptions of the terms and conditions of a reciprocal exchange between himself or herself and the organization is called:

Correct AnswerverifiedShow Answer

__________ allows employees to do all or some of their work from home using telecommunication technology and internet tools.

Correct AnswerverifiedShow Answer

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing:

Correct AnswerverifiedShow Answer

Attitudes are our feelings or opinions about specific targets and range from negative to positive.

Correct AnswerverifiedShow Answer

Draw and explain Schwartz's model of values. How is this model valuable to a manager?

Correct AnswerverifiedFigure 2.1 (in the text) depicts Schwar...View AnswerShow Answer

Values are rarely influenced by events that occurred during childhood; mostly, they are formed during adolescence and adulthood.

Correct AnswerverifiedShow Answer

_________ is the psychological process that arouses our interest in doing something.

Correct AnswerverifiedShow Answer

The idea of perceived organizational support is that if treated well, employees are motivated by:

Correct AnswerverifiedShow Answer

The psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions is known as psychological conflict.

Correct AnswerverifiedShow Answer

Describe the dispositional/genetic models of job satisfaction. Discuss research support for these models.

Correct AnswerverifiedThis model posits that job satisfaction ...View AnswerShow Answer

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral.

Correct AnswerverifiedShow Answer

What is job satisfaction? Why is it important for managers to understand job satisfaction?

Correct AnswerverifiedJob satisfaction essentially reflects th...View AnswerShow Answer

United States employees are the most actively engaged in the world.

Correct AnswerverifiedShow Answer

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This is more complicated than it might f...
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Figure 2.1 (in the text) depicts Schwar...
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This model posits that job satisfaction ...
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Job satisfaction essentially reflects th...
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