Question 1

Social capital is found in the knowledge,skills,and abilities of individual employees.

Accepted Answer

A) True 
 B)False

Question 2

Solectron invests time and resources in training employees annually because technology changes so fast that 20% of an engineer's knowledge becomes obsolete each year.

Accepted Answer

A) True 
 B)False

Question 3

Creation of new knowledge typically involves the continual interaction of explicit and tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 4

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished through

Accepted Answer

A)   requiring workers to work independently of each other.
B)   decreasing the interaction of departments within the firm.
C)   encouraging the sharing of ideas between employees in the firm.
D)   structuring the firm with rigid departmental and employee divisions.E) C) and D)
F) None of the above

Question 5

Many firms attempt to codify the tacit knowledge of employees in an effort to retain that knowledge after the employee leaves the firm.

Accepted Answer

A) True 
 B)False

Question 6

Changes in our economy have forced firms to be more concerned with protecting their

Accepted Answer

A)   tangible resources.
B)   physical assets.
C)   working capital.
D)   knowledge workers.E) C) and D)
F) A) and B)

Question 7

Knowledge workers are more loyal to their companies than traditional workers.

Accepted Answer

A) True 
 B)False

Question 8

____________ includes creativity and problem solving ability.

Accepted Answer

A)   Physical capital
B)   Human capital
C)   Social capital
D)   Emotional capitalE) A) and B)
F) B) and C)

Question 9

Generally,Employees are most likely to stay with an organization if

Accepted Answer

A)   the employer provides high salaries to technology professionals.
B)   the organization's mission and values align with the employee's mission and values.
C)   the firm is in a high tech industry.
D)   the mission and values of the organization change often.E) All of the above
F) A) and D)

Question 10

The creation of knowledge assets is typically characterized by

Accepted Answer

A)   high upfront costs and subsequent high variable costs.
B)   high fixed costs and high variable costs.
C)   low upfront costs and high variable costs.
D)   high upfront costs and low variable costs.E) C) and D)
F) B) and D)

Question 11

In the knowledge economy,if a large portion of a firm's value is in intellectual and human assets,the difference between the company's market value and book value should ___________ a company with mostly physical and financial assets.

Accepted Answer

A)   be equal to
B)   be smaller than
C)   be larger than
D)   not be correlated withE) A) and C)
F) A) and B)

Question 12

Discuss the adage "hire for attitude,train for skill." What are its implications for the attraction,training,and retention of top talent?

Accepted Answer

The idea is that people have enduring at...

Question 13

Merck is well known for its excellent use of human capital.

Accepted Answer

A) True 
 B)False

Question 14

Human capital consists of the "individual capabilities".

Accepted Answer

A) True 
 B)False

Question 15

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Accepted Answer

A) True 
 B)False

Question 16

Human capital includes

Accepted Answer

A)   an individual's capabilities, knowledge, and skills.
B)   the relationships between people.
C)   the output from assembly line employees.
D)   an improved product.E) A) and D)
F) All of the above

Question 17

The importance of intellectual capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting,but not on developing or retaining talent.

Accepted Answer

A) True 
 B)False

Question 18

According to Alan Davidson,an industrial psychologist,the single best predictor of an employee's future behaviour is

Accepted Answer

A)   past behaviour.
B)   the individual's IQ.
C)   academic accomplishments.
D)   standardized test scores.E) B) and C)
F) A) and B)

Question 19

Why is the management of knowledge and knowledge professionals so critical in today's organizations?

Accepted Answer

The world has shift to a knowl...

Question 20

Technical skill is a necessary and sufficient condition for hiring an employee.

Accepted Answer

A) True 
 B)False

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Why is the management of knowledge and knowledge professionals so critical in today's organizations?

Correct AnswerverifiedThe world has shift to a knowl...View AnswerShow Answer

Merck is well known for its excellent use of human capital.

Correct AnswerverifiedShow Answer

The creation of knowledge assets is typically characterized by

Correct AnswerverifiedShow Answer

In the knowledge economy,if a large portion of a firm's value is in intellectual and human assets,the difference between the company's market value and book value should ___________ a company with mostly physical and financial assets.

Correct AnswerverifiedShow Answer

Knowledge workers are more loyal to their companies than traditional workers.

Correct AnswerverifiedShow Answer

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Correct AnswerverifiedShow Answer

Creation of new knowledge typically involves the continual interaction of explicit and tacit knowledge.

Correct AnswerverifiedShow Answer

Technical skill is a necessary and sufficient condition for hiring an employee.

Correct AnswerverifiedShow Answer

According to Alan Davidson,an industrial psychologist,the single best predictor of an employee's future behaviour is

Correct AnswerverifiedShow Answer

Solectron invests time and resources in training employees annually because technology changes so fast that 20% of an engineer's knowledge becomes obsolete each year.

Correct AnswerverifiedShow Answer

The importance of intellectual capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting,but not on developing or retaining talent.

Correct AnswerverifiedShow Answer

Many firms attempt to codify the tacit knowledge of employees in an effort to retain that knowledge after the employee leaves the firm.

Correct AnswerverifiedShow Answer

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished through

Correct AnswerverifiedShow Answer

Human capital includes

Correct AnswerverifiedShow Answer

____________ includes creativity and problem solving ability.

Correct AnswerverifiedShow Answer

Changes in our economy have forced firms to be more concerned with protecting their

Correct AnswerverifiedShow Answer

Discuss the adage "hire for attitude,train for skill." What are its implications for the attraction,training,and retention of top talent?

Correct AnswerverifiedThe idea is that people have enduring at...View AnswerShow Answer

Generally,Employees are most likely to stay with an organization if

Correct AnswerverifiedShow Answer

Social capital is found in the knowledge,skills,and abilities of individual employees.

Correct AnswerverifiedShow Answer

Human capital consists of the "individual capabilities".

Correct AnswerverifiedShow Answer

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The world has shift to a knowl...
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The idea is that people have enduring at...
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