Question 1

Which of the following is a communication tool for collaboration between distributed users in an asynchronous way?

Accepted Answer

A)   logs in a production room
B)   instant Messenger
C)   blog
D)   remote video conferencing
E)   local conferencingF) C) and E)
G) B) and D)

Question 2

Which of the following organizations is most likely to foster successful IT champions?

Accepted Answer

A)   one that places low value on accumulation of knowledge
B)   one that emphasizes specialization of individuals rather than generalization
C)   one whose members are interdependent on and interconnected with each other
D)   one that encourages members to focus on their own work without networking with other people
E)   one that encourages utilization of available technologies instead of wasting resources on odd ideasF) A) and D)
G) B) and E)

Question 3

Based on Information Richness Theory (IRT) , which of the following communication mode is the richest one?

Accepted Answer

A)   face-to-face
B)   mail
C)   teleconferencing
D)   instant messaging
E)   telephone conversationF) A) and B)
G) A) and C)

Question 4

Hofstede's Model of Cultural Differentiation uses four dimensions to differentiate the cultures between the environments that various groups work in. One of the dimension is:

Accepted Answer

A)   conservative-progressive
B)   top-down vs. bottom-up
C)   geographic distance
D)   high cost avoidance
E)   masculinity-femininityF) A) and E)
G) A) and D)

Question 5

In a group activity of generating ideas for a project, which of the following decision-making process losses may happen?

Accepted Answer

A)   Members have problems of agreeing on forecasting;
B)   The group may have limited resources to carry out the project;
C)   People tend to think like others instead of arguing with them;
D)   People cannot contribute because they are waiting for or interrupted by others;
E)   Power games that lead to unproductive disputes may happen.F) D) and E)
G) A) and C)

Question 6

Which of the following examples about Web site design demonstrates an effort to facilitate the purchase step in a consumer decision process?

Accepted Answer

A)   reminding consumer of needs on the basis of previous purchase history
B)   providing tracking features for already-made purchases
C)   adding a search feature on the Web site for quickly locating the desired products
D)   providing secure payment method(s)  for purchase transaction(s) 
E)   providing personalized comparison on details of the products that a consumer is interested inF) C) and D)
G) B) and C)

Question 7

Which of the following interface design can help enhance a customer's trust with an online transaction?

Accepted Answer

A)   a pop-up dialog box that alerts the user when he/she is about to enter or leave a secure transaction environment
B)   a flash movie that introduces available services on the Web site
C)   a search box that enables the customer to quickly find the product(s)  he/she wants
D)   a catalog that shows pictures of all products on the Web site
E)   a survey requesting feedback from the customerF) D) and E)
G) None of the above

Question 8

What is Wiki? ["stands for" mostly refers to the full terms of an abbreviation]

Accepted Answer

A)   a wireless networking technology
B)   a collaborative system that is quick to learn and quick to create and share knowledge
C)   a decision support system
D)   a customer relationship management system
E)   an online search engineF) A) and B)
G) C) and E)

Question 9

As a collaboration support system, a typical Electronic Meeting System supports collaboration that happens:

Accepted Answer

A)   at the same time and in the same place
B)   at different time but in the same place
C)   at different time and in different place
D)   at any time and in the same place
E)   at any time and in any placeF) None of the above
G) D) and E)

Question 10

In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?

Accepted Answer

A)   A customer has trust with an online store
B)   A user is willing to use email as a method to communicate with friends;
C)   A user purchased a book online following suggestions from his/her relatives;
D)   A user receives an email from a friend saying that Skype is a good Internet telephony tool, and starts using Skype to make phone calls;
E)   A user always had good experience with a home appliance store, and starts doing purchases on the store's Web site recently.F) All of the above
G) C) and D)

Question 11

If a customer did a transaction with an online store after getting recommendation from a friend, the trust with this online store was established through:

Accepted Answer

A)   calculative process
B)   prediction
C)   transference process
D)   intentionality
E)   capabilityF) A) and B)
G) B) and C)

Question 12

Which of the following statements about social identity and de-individuation is appropriate?

Accepted Answer

A)   Using information system for communication always help users strengthen their feelings about social identity;
B)   Compared to face-to-face communication, a person may feel less belongingness when the communication happens through a communication system;
C)   The psychological states in using communication systems can greatly enhance the impact of social norms on users;
D)   "Flaming" in the use of listserv is a well-regulated behavior;
E)   Individuation of users is a very typical effect on the user population brought by the application of collaboration systems.F) A) and C)
G) A) and B)

Question 13

To serve the objective of promoting collaboration in a quick, dynamic and simple manner, Wiki-based systems need to adhere to some principles in design, which include:

Accepted Answer

A)   users' activities must be controlled in the system to keep its operation in order;
B)   Wiki-based systems should not be released until being tested;
C)   the activities allowed in Wiki-based system should be based on exchange of virtual electronic goods or currency;
D)   a Wiki-based system should grow and evolve as the actual physical work and know-how develop over time;
E)   no paid-developers should be included in the development of a Wiki-based system.F) None of the above
G) A) and E)

Question 14

Electronic Meeting System (EMS)  supports:

Accepted Answer

A)   customer services
B)   individual information management
C)   inter-organizational communication
D)   electronic transaction
E)   group workF) D) and E)
G) B) and E)

Question 15

An example of collaboration software could be:

Accepted Answer

A)   Windows Notepad
B)   Instant Messenger
C)   Windows Calculator
D)   Windows Paint
E)   Control PanelF) B) and C)
G) B) and E)

Question 16

Which of the following statements about teleconferencing is correct?

Accepted Answer

A)   Outcomes from virtual team interactions using teleconferencing are always more positive than from face-to-face interaction;
B)   Teleconferencing system is an example of Office Automation System; ;
C)   With the multiple entries feature in teleconferencing, group members can express their thoughts anytime without waiting to speak;
D)   Ideas expressed in text can carry richer information than those expressed with audio and visual cues;
E)   Participation of group members is not constrained by their skills in typing with keyboard.F) B) and C)
G) A) and E)

Question 17

Anthony's Triangle can be used as a guiding framework for:

Accepted Answer

A)   assigning project work among team members
B)   outlining the speech at an executive's meeting
C)   creating the layout of a display
D)   predicting the profit to be made in a specific period
E)   classifying information systems in an organizationF) A) and B)
G) D) and E)

Question 18

In the following description about impact of Electronic Meeting System (EMS)  on group participation and decisions, which one is appropriate?

Accepted Answer

A)   Anonymity makes irrelevant contributions from meeting participants become prevalent in electronic meetings;
B)   The ability of participants to work in parallel (on either the same or different subjects)  increases a sense of group achievement;
C)   Anonymous criticism makes premature convergence to suboptimal resolutions becomes inevitable;
D)   EMS divides a group decision process into multiple stages, leaving no chance for the group to stay focused during the process;
E)   A system interface that only allows short comments always discourages new ideas being presented.F) A) and C)
G) B) and E)

Question 19

In the Hofstede's Model of Cultural Differentiation, the masculinity-femininity dimension describes the relative trade-off between:

Accepted Answer

A)   a pure vs. a mixed environment
B)   a dependent vs. an independent environment
C)   an assertive vs. a supportive environment
D)   a sympathetic vs. a unsympathetic environment
E)   a boring vs. a colorful environmentF) A) and C)
G) A) and D)

Question 20

Which of the following is a problem that challenges the communication between virtual team members?

Accepted Answer

A)   The virtual team members cannot see who is speaking;
B)   The virtual team members has no means to communicate privately among each other;
C)   The virtual team members cannot tell the status change of other participants during their communication;
D)   people are not sure if the listed participants are really attentive to what is being said;
E)   The virtual team members are not able to identify all participants of a communication session.F) A) and B)
G) None of the above

Exam 12: Interpersonal Relationship, Collaboration and Organization

In the following description about impact of Electronic Meeting System (EMS) on group participation and decisions, which one is appropriate?

Correct AnswerverifiedShow Answer

Which of the following is a problem that challenges the communication between virtual team members?

Correct AnswerverifiedShow Answer

In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?

Correct AnswerverifiedShow Answer

Which of the following interface design can help enhance a customer's trust with an online transaction?

Correct AnswerverifiedShow Answer

Electronic Meeting System (EMS) supports:

Correct AnswerverifiedShow Answer

Which of the following statements about social identity and de-individuation is appropriate?

Correct AnswerverifiedShow Answer

Which of the following organizations is most likely to foster successful IT champions?

Correct AnswerverifiedShow Answer

If a customer did a transaction with an online store after getting recommendation from a friend, the trust with this online store was established through:

Correct AnswerverifiedShow Answer

Anthony's Triangle can be used as a guiding framework for:

Correct AnswerverifiedShow Answer

To serve the objective of promoting collaboration in a quick, dynamic and simple manner, Wiki-based systems need to adhere to some principles in design, which include:

Correct AnswerverifiedShow Answer

Hofstede's Model of Cultural Differentiation uses four dimensions to differentiate the cultures between the environments that various groups work in. One of the dimension is:

Correct AnswerverifiedShow Answer

Based on Information Richness Theory (IRT) , which of the following communication mode is the richest one?

Correct AnswerverifiedShow Answer

What is Wiki? ["stands for" mostly refers to the full terms of an abbreviation]

Correct AnswerverifiedShow Answer

In the Hofstede's Model of Cultural Differentiation, the masculinity-femininity dimension describes the relative trade-off between:

Correct AnswerverifiedShow Answer

As a collaboration support system, a typical Electronic Meeting System supports collaboration that happens:

Correct AnswerverifiedShow Answer

Which of the following examples about Web site design demonstrates an effort to facilitate the purchase step in a consumer decision process?

Correct AnswerverifiedShow Answer

An example of collaboration software could be:

Correct AnswerverifiedShow Answer

Which of the following statements about teleconferencing is correct?

Correct AnswerverifiedShow Answer

Which of the following is a communication tool for collaboration between distributed users in an asynchronous way?

Correct AnswerverifiedShow Answer

In a group activity of generating ideas for a project, which of the following decision-making process losses may happen?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified