Question 1

Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Accepted Answer

A) True 
 B)False

Question 2

Which of these is true about research conducted on citizenship behaviour in a paper mill?

Accepted Answer

A)  The quantity but not quality of crew output was higher in crews that included more good citizens
B)  The quality but not quantity of crew output was higher in crews that included more good citizens
C)  The quantity and quality of crew output was higher in crews that included more good citizens
D)  Unfortunately,higher levels of citizenship behaviour produced more food waste and greater customer complaints in the restaurant study
E)  Citizenship behaviours were not relevant to performance in the paper millsF) A) and B)
G) B) and D)

Question 3

Routine task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Accepted Answer

A)  Harassment
B)  Substance abuse
C)  Incivility
D)  Productive aggression
E)  GossipingF) C) and E)
G) B) and D)

Question 5

At ABC Coffee Roasters,employees learned that a few of them will be losing their jobs,and in response,they purposefully started to mix decaffeinated beans in bags of regular beans and vice versa.This created serious customer service issues and the company lost major accounts.The action of the employees at ABC can be described as:

Accepted Answer

A)  theft
B)  incivility
C)  wasting resources
D)  sabotage
E)  political devianceF) A) and B)
G) A) and C)

Question 6

Amanda,Bianca,and Carol contribute most directly to the business goals of the Family Dentistry practice through their _______.

Accepted Answer

A)  civic task performance
B)  routine task performance
C)  interpersonal task performance
D)  intrapersonal task performance
E)  adaptive task performanceF) B) and D)
G) B) and E)

Question 7

All of the following are main categories of counterproductive behaviours,except?

Accepted Answer

A)  Political deviance
B)  Personal aggression
C)  Property deviance
D)  Production deviance
E)  Commercial sabotageF) A) and E)
G) B) and D)

Question 8

Edward is one of the four administrative assistants in the College of Business at Teach International University.Unfortunately,he accomplishes less than one-third the work as compared to the other assistants because he purposely works slowly,and he takes way too many breaks.Edward seems to be engaging in which of these counterproductive behaviours?

Accepted Answer

A)  Incivility
B)  Wasting resources
C)  Harassment
D)  Theft
E)  SabotageF) A) and C)
G) B) and E)

Question 9

Yan Li speaks up and offers constructive suggestions about how to change the operations of her department.Yan Li is demonstrating which type of citizenship behaviour?

Accepted Answer

A)  Helping
B)  Voice
C)  Sportsmanship
D)  Civic virtue
E)  BoosterismF) C) and D)
G) B) and C)

Question 10

Which of these behaviours is included in the "serious" category of organizational counterproductive behaviour?

Accepted Answer

A)  Sabotage
B)  Harassment
C)  Incivility.
D)  Substance abuse
E)  IncivilityF) A) and B)
G) B) and E)

Question 11

Jerome's exhibited which of these behaviours?

Accepted Answer

A)  Production deviance
B)  Personal aggression
C)  Property deviance
D)  Political deviance
E)  BoosterismF) B) and D)
G) B) and C)

Question 12

Substance abuse is a form of political deviance.

Accepted Answer

A) True 
 B)False

Question 13

Political deviance refers to behaviours that intentionally harm the organization's assets and possessions.

Accepted Answer

A) True 
 B)False

Question 14

Boosterism involves speaking up and offering constructive suggestions for change.

Accepted Answer

A) True 
 B)False

Question 15

Shawn's behaviour can be categorized as which of these?

Accepted Answer

A)  Production deviance
B)  Personal aggression
C)  Property deviance
D)  Political deviance
E)  BoosterismF) B) and D)
G) A) and E)

Question 16

Which of these behaviours benefit coworkers and colleagues and involve assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Accepted Answer

A)  Intrapersonal citizenship behaviour
B)  Interpersonal citizenship behaviour
C)  Organizational citizenship behaviour
D)  Production citizenship behaviour
E)  Political citizenship behaviourF) A) and B)
G) A) and C)

Question 17

Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?

Accepted Answer

A)  Sabotage
B)  Harassment
C)  Incivility
D)  Substance abuse
E)  Insider tradingF) C) and E)
G) C) and D)

Question 18

A job analysis consists of all of the following elements,except:

Accepted Answer

A)  listing all job activities
B)  consulting with a subject matter expert as to the frequency of all job activities
C)  consulting with a subject matter expert as to the importance of all job activities
D)  activities rated highly in terms of frequency and importance are used to define task performance
E)  the design of compensation scalesF) A) and E)
G) A) and D)

Question 19

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

Accepted Answer

A)  job withdrawal
B)  adaptive task performance
C)  counterproductive behaviour
D)  routine task performance
E)  citizenship behaviourF) A) and C)
G) A) and E)

Question 20

Which of the following behaviours is a minor interpersonal counterproductive behaviour?

Accepted Answer

A)  Sabotage
B)  Gossiping
C)  Harassment
D)  Substance abuse
E)  Wasting resourcesF) C) and E)
G) B) and C)

Exam 2: Job Performance

All of the following are main categories of counterproductive behaviours,except?

Correct Answer
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Correct Answer
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Yan Li speaks up and offers constructive suggestions about how to change the operations of her department.Yan Li is demonstrating which type of citizenship behaviour?

Correct Answer
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Routine task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Correct Answer
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Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Correct Answer
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Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?

Correct Answer
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A job analysis consists of all of the following elements,except:

Correct Answer
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Which of these behaviours benefit coworkers and colleagues and involve assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Correct Answer
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Boosterism involves speaking up and offering constructive suggestions for change.

Correct Answer
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Jerome's exhibited which of these behaviours?

Correct Answer
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Amanda,Bianca,and Carol contribute most directly to the business goals of the Family Dentistry practice through their _______.

Correct Answer
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Substance abuse is a form of political deviance.

Correct Answer
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Political deviance refers to behaviours that intentionally harm the organization's assets and possessions.

Correct Answer
verified

Which of the following behaviours is a minor interpersonal counterproductive behaviour?

Correct Answer
verified

Which of these behaviours is included in the "serious" category of organizational counterproductive behaviour?

Correct Answer
verified

Shawn's behaviour can be categorized as which of these?

Correct Answer
verified

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

Correct Answer
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Which of these is true about research conducted on citizenship behaviour in a paper mill?

Correct Answer
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Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct Answer
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Correct Answer
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Exam 2: Job Performance

All of the following are main categories of counterproductive behaviours,except?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Yan Li speaks up and offers constructive suggestions about how to change the operations of her department.Yan Li is demonstrating which type of citizenship behaviour?

Correct AnswerverifiedShow Answer

Routine task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Correct AnswerverifiedShow Answer

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Correct AnswerverifiedShow Answer

Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?

Correct AnswerverifiedShow Answer

A job analysis consists of all of the following elements,except:

Correct AnswerverifiedShow Answer

Which of these behaviours benefit coworkers and colleagues and involve assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Correct AnswerverifiedShow Answer

Boosterism involves speaking up and offering constructive suggestions for change.

Correct AnswerverifiedShow Answer

Jerome's exhibited which of these behaviours?

Correct AnswerverifiedShow Answer

Amanda,Bianca,and Carol contribute most directly to the business goals of the Family Dentistry practice through their _______.

Correct AnswerverifiedShow Answer

Substance abuse is a form of political deviance.

Correct AnswerverifiedShow Answer

Political deviance refers to behaviours that intentionally harm the organization's assets and possessions.

Correct AnswerverifiedShow Answer

Which of the following behaviours is a minor interpersonal counterproductive behaviour?

Correct AnswerverifiedShow Answer

Which of these behaviours is included in the "serious" category of organizational counterproductive behaviour?

Correct AnswerverifiedShow Answer

Shawn's behaviour can be categorized as which of these?

Correct AnswerverifiedShow Answer

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

Correct AnswerverifiedShow Answer

Which of these is true about research conducted on citizenship behaviour in a paper mill?

Correct AnswerverifiedShow Answer

Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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